iNdlovu Car Rental and Safari Celebrated at CXAZ Southern Region Service Excellence Awards

iNdlovu Car Rental and Safari has been named second runner‑up in the car rental category at the Customer Experience Association of Zimbabwe (CXAZ) Southern Region Service Excellence Awards.

The award recognises companies that demonstrate a deep commitment to customer satisfaction and consistently deliver service of the highest standard. For iNdlovu, this honour is a direct reflection of how the company operates every day – from the free airport deliveries at Joshua Mqabuko Nkomo International Airport, to the 24‑hour roadside assistance, to the simple act of meeting a customer at arrivals with a sign displaying their name.

The Customer Experience Association of Zimbabwe is the leading professional body for customer experience management in the country. Its Southern Region Service Excellence Awards evaluate businesses across multiple industries based on customer feedback, service delivery standards, and overall reliability. Being named second runner‑up places iNdlovu among the top car rental companies in the region.

For a Bulawayo‑based company that started with a simple idea – deliver the car to the customer instead of making the customer come to the office – this award is validation that the idea works. Customers want transparency, reliability, and personal service. They do not want hidden fees, unexpected surcharges, or the hassle of taking a taxi to a rental branch.

The award also reflects the team behind the company. The staff who clean and service every vehicle in the self‑owned fleet. The drivers who remain calm and patient, even during funerals and other difficult journeys. The team members who answer phones on weekends and arrange after‑hour deliveries for late‑night flights.

iNdlovu thanks every customer who has rented a Toyota Fortuner, Hilux, Corolla, or Auris over the past years. The company’s 4.8‑star rating from over 70 reviews and the trust of more than 400 customers made this award possible.

The company will continue doing what it has always done: delivering cars to any address in Zimbabwe, starting at US$50 per day, with free airport pickup, transparent pricing, and service rooted in Ubuntu. The award is appreciated. The work continues.