What Our Customers Say
At iNdlovu Car Rental and Safari, we believe that the best measure of our service is the experience of the people who rent from us. Across more than 70 verified Google reviews, our customers consistently highlight the same qualities: convenience, professionalism, clean vehicles, and a team that genuinely cares. Below is a synthesis of what travellers from around the world and across Zimbabwe have shared about their time with us.
Convenience and Professional Service
Many customers mention how easy we make the rental process. One reviewer described their experience as “very convenient and professional service,” noting that they were collected and dropped off at the airport very early in the morning. Another customer appreciated that we “brought the car to us and dropped us off after returning the car,” and that we even met them late at night to pick up the vehicle so they could catch an early bus. A different reviewer highlighted that we “dropped me off at home after returning the car,” a level of service that goes beyond the standard rental agreement.
Clean, Well‑Maintained Vehicles
Several reviews specifically mention the condition of our fleet. One customer who rented a Toyota Fortuner said it was “clean, well serviced, no issues.” Another described the vehicle as “comfortable, clean and worked great.” A review from a wedding hire noted that “the vehicle was clean worthy the price as well.” These comments reflect our commitment to maintaining every car in our self‑owned fleet directly, with no third‑party agencies involved.
Professionalism and Customer Care
The professionalism of our team comes through repeatedly in customer feedback. One reviewer called our service “extremely efficient and very professional” and said they highly recommend us. Another praised “excellent service from inquiries to booking and drop off, which made the whole hiring process smooth.” That same customer noted that we are “very professional and friendly but mostly concerned about providing good customer care and positive experience,” concluding with “superb experience… highly recommend.”
Another reviewer simply said, “Good service and customer care from these guys. Will keep going back. Keep it up guys. Thank you.” A different customer appreciated “great communication from the team” after renting a Toyota Fortuner.
Special Occasions and Flexibility
One of our favourite reviews comes from a wedding booking: “The vehicle came on time to pick up the bride, the driver was calm and patient. The vehicle was clean worthy the price as well.” This speaks to our driver‑guided tour service and our ability to handle special occasions with care and reliability.
Another customer highlighted our willingness to accommodate unusual schedules: “They met us late at night to pick up our car so that we could take a bus early in the morning.” We understand that travel plans do not always fit within 9‑to‑5 hours, and we are proud to offer after‑hour arrangements when needed.
A Trusted Reputation
Across all the reviews, one theme stands out: customers say they would rent from us again. From the international traveller who appreciated early morning airport drop‑offs to the local resident who was dropped off at home after returning the car, the message is consistent. Our Google rating of 4.8 stars from more than 70 verified reviews, combined with over 400 customers served, reflects the trust that travellers place in iNdlovu Car Rental and Safari.
We are a registered car rental company based in Bulawayo, Zimbabwe, and we deliver vehicles anywhere in the country. In 2026 we were named second runner‑up in the Car Rental Category at the Customer Experience Association of Zimbabwe awards. But the reviews that matter most come from people like you – and we invite you to read what others have said, or to leave your own review after your journey with us.
Contact Us
To book a vehicle and experience our service for yourself, contact us by phone or WhatsApp at +263 772 913 538 or +263 777 775 859, or email us at indlovucarandsafari@gmail.com. We check availability immediately and send confirmation with your vehicle type, total cost, deposit amount, pickup details, and a direct contact number for your rental.
